ING has informed the Dutch benefits agency UWV that up to 950 positions in the Netherlands may be eliminated by the end of 2026. The bank emphasizes this is a preliminary forecast rather than a formal restructuring announcement. The bank currently employs approximately 15,000 people in the Netherlands.
Reasons Behind the Changes
The potential job reductions stem from several factors. ING cites increased efficiency through artificial intelligence and ongoing digital transformation as key drivers. Customer behavior is also shifting, with more people using mobile banking services and fewer visiting physical branches. Business units are currently evaluating where they can streamline processes, introduce automation, and adapt to changing customer needs.
Union Perspective
Labor unions De Unie and FNV suggest the final impact may be smaller than projected. Unions point to previous forecasts where an expected reduction of 850 jobs ultimately resulted in only 250 positions being cut. Many affected employees in past reorganizations found alternative roles within ING or secured positions at other companies. Earlier this year, ING eliminated roughly 230 positions globally within its corporate clients division as part of management restructuring.
Photo Credits: ING.nl
Industry Context
The broader Dutch banking sector anticipates reducing approximately 2,600 positions in anti-money laundering departments over the next two years as artificial intelligence assumes routine tasks. Banks throughout Europe are exploring AI applications for customer support, fraud prevention, and administrative functions. While this technology may reduce certain job categories, it simultaneously creates demand for engineers, data scientists, and risk management specialists.
What Happens Next
ING states it will prioritise retraining and internal transfers before considering any layoffs. Should formal restructuring plans emerge, they will be announced by individual business units with specific timelines and employee support programs. Any concrete reductions would follow standard procedures including proposals at the unit level, consultation with works councils and unions, and opportunities for internal redeployment.
